Welcome to your
new home

Apcon’s homeowner care team work diligently to ensure the transition into your new home is smooth and enjoyable.

  • Pre occupancy walk through

    A few days before you move in, a member of our homeowner care team will walk you through your new home and provide you with a homeowner’s manual. This includes valuable information on the new home’s features, appliances, maintenance, warranties, and more.

  • Move-in date

    Taking possession of your new home is a very exciting time. We’ll be there on the big day to hand over the keys, show you how the access system works, and answer any questions you may have. Your complete and ongoing satisfaction is important to us. You can count on our homeowner care team for as long as you own the home.

  • New home warranty

    Peace of mind comes from knowing that every Apcon home is quality built to the highest standards and fully protected by a third party 2-5-10 new home warranty. Coverage includes 2 years on labour and materials, 5 years on the building envelope, and 10 years on the structure of the home.

Service Request Form

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Our service team is available from 8:30 am to 4:30 pm. Please allow us 2 business days to respond to your service requests. If this is an emergency, please call your designated strata manager.
Service Request(s)
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    Homeowner Tips for
    Getting Started

    Submitting a service request

    • Please refer to your Homeowner Manual for questions or concerns about your home including manufacturer warranties, contact information and more.
    • Once you have consulted your Homeowner Manual please complete the Service Request Form with as much information as possible and our Homeowner Care team will get back to you as soon as possible.
    • You can also reach us at homeownercare@apcongroup.ca or call 604-503-5758 for information.
    • Service hours are Monday to Friday between 8am-4pm, except holidays.
    • If you have an after-hours emergency, please contact your property manager’s after-hours emergency line immediately.

    Please allow us 2 business days to respond to your service requests. Service hours are Monday to Friday between 8am-4pm, except holidays.

    2-5-10 year warranty

    From the moment you purchase a home with Apcon Group, we support our homeowners throughout the entire home buying experience and we’re always here to help in any way we can. Every home we build is thoroughly backed by a 2-5-10 year warranty program provided by WBI Home Warranty. The warranty includes the following coverage:

    • 2 years on labour and materials (some limits apply)
    • 5 years on the building envelope, including water penetration
    • 10 years on the structure of the home

    Bathroom fans are consistently active all day

    Do not disable bathroom fans as they are turned on as required by building codes and regulations.

    Utility bills

    Remember to switch your billing information within 15 days of possession.

    About strata

    What is Strata?

    A strata is responsible for managing the common property and common assets of the completed development for the benefit of the owners. The owners of each home within the development are members of the strata.

    What is Strata Council?

    The Strata Council is a group of elected owners who oversee the day-to-day running of the property and the strata’s affairs.

    If you’re interested in volunteering your time to the strata council then be sure to attend your strata meetings for specific instructions.

    What are Strata Fees?

    Strata fees cover items such as insurance for the building and common areas, landscaping, garbage pickup and snow removal. Be sure to check the disclosure statement to see what is included in your strata fees.

    A percentage of your strata fee will also be set aside into a contingency fund for future repairs and long-term maintenance.

    Further information will be provided on how to set up your banking information for strata fees.


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